Yes, you can change service plans, but some conditions apply.
Firstly, there needs to be a position open in the service plan you want to change to.
- That's easy to check, just have a look at what places are still available?
Secondly, you need to provide formal written notice of at least 7 days prior to the end of the current unit of your existing service plan.
- use form entitled "changing services"
or
- e-mail, SMS these details
Thirdly you will need to receive confirmation from Kym of your formal written notice
- This will be sent by e-mail and will contain
- confirmation of the changes
- start date of your new service plan
- details of a bridging fee due which reflects the changes for the upcoming month and replaces the monthly fee for that month
- details your new arrangements, including your new monthly fee
Finally, you need to complete the current unit of your existing service plan.
- Service plans are arranged into units, depending on their composition
- For full service, the unit corresponds to the billing period, and is considered to be of one month's duration (4.33 weeks)
- For block services, this is done by adding together the two numbers that represent the service (personal direction and the time working individually following the program)
- eg 2-4 service would have a unit of 6 weeks, (2+4)
- For sessional services, ( excepting "1 every 5 weeks" ) the unit corresponds to the billing period, and is considered to be of one month's duration (4.33 weeks)
- For "1 every 5 weeks" the unit is 5 weeks
- The start of each unit is designated by the start of time under personal direction with Kym
- The finish of the unit is the date calculated by adding the unit length to the start of the unit.
