personal training 4 all: terms and conditions

Agreement document

The agreement document serves as formal notification of your intent to commence a service plan under the conditions specified within it.

It is not a guarantee of the provision of the service plan selected. It serves only as a reservation for the selected service plan outlined until such time it is confirmed by the deposit of 1st months fee in advance and the subsequent confirmation of its receipt by Kym.

Confirmation of receipt of payment

You will receive confirmation by e-mail (or other specified means if outlined in the agreement document) upon the receipt of your first month's fee. This confirmation will also include the dates of your personal direction sessions for the agreed period.

Session availability

Kym Brockhoff (hereafter referred to as KB) will be available for consultation and personal direction at the following times each Monday, Wednesday and Friday, unless as outlined

A. Early sunrise 6.00 - 7.30 am
B. Late sunrise 7.30 - 9.00 am

Breakfast 9.00 - 9.30 am
Unavailable

C. Early morning 9.30 - 11.00 am
D. Late morning 11.00 - 12.30 pm

Lunch 12.30 - 1.30 pm
Unavailable

E. Early afternoon 1.30 - 3.00 pm
F. Late afternoon 3.00 - 4.30 pm

Afternoon break 4.30 - 5.00 pm
Unavailable

G. Early evening 5.00 - 6.30 pm
H. Late evening 6.30 - 8.00 pm

All personal direction sessions will be limited in time to the boundaries of the session in which they have been booked. I.e. personal direction will not start until the session in which it is booked has commenced and will conclude at the end of the session (or earlier if appropriate)

Payments

Payments can be made by cash, cheque, credit card, direct debit or electronic funds transfer (eft).

Payments are expected to be made a month in advance and promptly on the 1st of the month or as otherwise stated in the Agreement document.

Any credit card, cash or cheque payment being made on the day must be completed prior to commencing any personal direction session.

Pricing

The pricing for your selected service plan is locked for the period of the agreement at the rate specified but is not necessarily representative of pricing schedules for subsequent agreements. I.e. Prices will be subject to variation after the agreement is completed.

Personal direction sessions

Personal direction is the term now used for a session with KB.

Personal direction sessions are under normal circumstances limited to 5 participants

Only clients who are financial will be provided with personal direction (training)

current clients who are non-financial will be provided with only their program until they have made their monthly payment

any credit card, cash or cheque payments to be made on the day are to be completed prior to commencing any personal direction session.

Personal direction sessions are limited to the time allocated to the session in which the appointment is made.

e.g. a personal direction session in the early morning session is limited to between 9.30am-11.00am.

Where the personal direction exceeds the time allocated for a session, either encroaching into a different session, into a scheduled break or past 8.00pm your program will be made available for you to follow, but the personal direction component will cease.

Should you wish to start your session before your scheduled appointment time, your program will be made available for you to follow, but the personal direction component will not commence until scheduled or until the session in which it is made has commenced, whichever is the earlier.

If you are running late or need to re-schedule your session on the day, conditions apply.

Re-scheduling on the day

Sometimes it's necessary to re-schedule an appointment for a personal direction session.

The more notice you allow Kym, the more options you have.

Please call as SMS often take some time to arrive (can be up to hours later).

The onus is on you to keep Kym informed, as you may be able to complete or re-schedule your personal direction appointment. There are some conditions as outlined below:

Should you call any time up to the commencement of your scheduled appointment you will be permitted to reschedule your appointment to another time in the same session (*).

You will be unable to further re-schedule this appointment.

If you are more than 5 minutes late to your rescheduled time it is understood that you have forfeited the session.

Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session for that day.

Should you call any time up to the commencement of your scheduled appointment you may be permitted to reschedule your appointment to another session on that day provided no more than 5 other people have already scheduled an appointment within the new session.

You will be unable to further re-schedule this appointment.

Should you call any time up to 15 minutes past the commencement of your scheduled appointment you will be permitted to reschedule your appointment to another time in the same session*.

You will be unable to further re-schedule this appointment.

If you are more than 5 minutes late to your rescheduled time it is understood that you have forfeited the session.

Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session that day.

Should you call more than 15 minutes after the commencement of your scheduled appointment it is understood that you have forfeited the session.

Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session that day.

Should you be ready to commence your appointment more than 15 minutes late (without notice) to your scheduled appointment it is understood that you have forfeited the session.

Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session that day.

(*) Subject to personal direction sessions - conditions.

Lateness

We all run late at some stage. Often it's due to circumstances beyond our control.

The more notice you allow Kym, the more options you have.

Please call as SMS often take some time to arrive (can be up to hours later).

The onus is on you to keep Kym informed, as you may be able to complete or re-schedule your personal direction appointment. There are some conditions as outlined below:

Should you call any time up to the commencement of your scheduled appointment you will be permitted to reschedule your appointment to another time in the same session (*).

You will be unable to further re-schedule this appointment.

If you are more than 5 minutes late to your rescheduled time it is understood that you have forfeited the session.

Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session for that day.

Should you call any time up to the commencement of your scheduled appointment you may be permitted to reschedule your appointment to another session on that day provided no more than 5 other people have already scheduled an appointment within the new session.

You will be unable to further re-schedule this appointment.

Should you call any time up to 15 minutes past the commencement of your scheduled appointment you will be permitted to reschedule your appointment to another time in the same session*.

You will be unable to further re-schedule this appointment.

If you are more than 5 minutes late to your rescheduled time it is understood that you have forfeited the session.

Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session that day.

Should you call more than 15 minutes after the commencement of your scheduled appointment it is understood that you have forfeited the session.

Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session that day.

Should you be ready to commence your appointment more than 15 minutes late (without notice) to your scheduled appointment it is understood that you have forfeited the session.

Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session that day.

(*) Subject to personal direction sessions - conditions.

Public holiday

All Public Holidays are recognised and as such Kym will be unavailable for personal direction sessions.

No provision will be made for rescheduling personal direction sessions falling on public holidays.

However, as your program is prepared and available for you to use any time, you can follow it should you desire.

KB holiday

It is usual that KB travels with his family for vacation during the Christmas period each year.

Any scheduled personal direction sessions that fall due during Kym's time-off will be made up prior to his departure.

Any program update will be forwarded by e-mail when required.

For Full service patrons, their program will be downgraded to a block 2:2 or 2:3 program to cover the vacation period and the immediate period before Kym's departure:

An associated price reduction will apply

Your program will revert automatically to the agreed conditions upon Kym's resumption

The period of "downgrading" will count towards fulfilling the agreed term

KB sick

Should you have a personal direction session scheduled with KB that he is unable to meet due to sickness you will be entitled to rescheduled that session at the earliest mutually convenient time.

Should no mutually convenient time be possible, you will be entitled to a rebate for the lost session at a published rate equivalent to the sessional personal direction rate minus the prepared program rate for your service. These rates will be published at www,pt4all.info and you can request they be sent to you.

Changing service plan

You can change service plans, but some conditions apply.

Firstly, there needs to be a position open in the service plan you want to change to.

Check "What places are still available?" at www.pt4all.info or ask KB for clarification

Secondly, you need to provide formal written notice of at least 7 days prior to the end of the current unit of your existing service plan.

use form entitled "changing services"

e-mail, SMS these details

Thirdly you will need to receive confirmation from Kym of your formal written notice

This will be sent by e-mail and will contain

confirmation of the changes
start date of your new service plan
details of a bridging fee due which reflects the changes for the upcoming month and replaces the monthly fee for that month
details your new arrangements, including your new monthly fee

Finally, you need to complete the current unit of your existing service plan.

Service plans are arranged into units, depending on their composition

For full service, the unit corresponds to the billing period, and is considered to be of one month's duration (4.33 weeks)

For block services, this is done by adding together the two numbers that represent the service (personal direction and the time working individually following the program)

eg 2-4 service would have a unit of 6 weeks, (2+4)

For sessional services, ( excepting "1 every 5 weeks" ) the unit corresponds to the billing period, and is considered to be of one month's duration (4.33 weeks)

For "1 every 5 weeks" the unit is 5 weeks

The start of each unit is designated by the start of time under personal direction with Kym

The finish of the unit is the date calculated by adding the unit length to the start of the unit.

Suspension of service plan

No facility is available to suspend service plans

Termination of agreement

KB reserves the right to be able to terminate an agreement

Ending a agreement

The agreement shall end automatically on the date specified in the agreement signed

There is no obligation to continue.

Should you wish to continue with KB, you will complete a new agreement. Should this be your intention, every endeavour shall be made to supply a continuity of service should you wish to continue on the same service plan.

You shall be notified via e-mail (or other means as specified in the agreement document) within 7 days from when your current agreement is due to expire. You shall have up to that expiry date to complete another agreement for that position.

Should you not have completed the new agreement by this time, your position will be advertised as available.

Cancellation fee

Should you be unable to complete your agreement for any reason you will be charged a cancellation fee

The cancellation fee represents the difference between what you have paid and what you should have paid for the term you've completed

This amount and any other outstanding amounts are to be finalised within 7 days of confirmation of your written notice.

To calculate your cancellation fee, refer to the monthly pricing schedule.

Evaluate how much of your agreement you have completed
Determine what category this places you in:
- less than 6 months
- 6-12 months
- 12 months or more
Determine the difference in price between your completed agreement and your agreed term as outlined in the lower part of the monthly pricing schedule*
Multiply the term length as calculated above (item 1) by the price difference (item 3) to arrive at the cancellation fee.