personal training 4 all

session availability

            

    A. Early sunrise           6.00  -   7.30 am
    B. Late sunrise            7.30  -   9.00 am

    Breakfast                    9.00  -   9.30 am       
    Unavailable

    C. Early morning         9.30  - 11.00 am
    D. Late morning        11.00  - 12.30 pm

    Lunch                       12.30  -   1.30 pm         
    Unavailable

    E. Early afternoon       1.30  -   3.00 pm
    F. Late afternoon        3.00  -   4.30 pm

    Afternoon break          4.30  -   5.00 pm       
    Unavailable

    G. Early evening          5.00  -   6.30 pm
    H. Late evening           6.30  -   8.00 pm

the joining process

Select appropriate service plan

• Consider your needs

• how much personal direction do you want?
• how flexible is your time schedule?
• how do you prefer to have the personal direction sessions?
  • all the time
  • in weekly or fortnightly blocks
  • sessionally to provide greater time flexibility
• what is your budget?

Select starting date

• If unavailable chose next most appropriate

Decide on the term of your agreement

• prices quoted are for 12 month agreements
  • add $10 per month if agreement term is between 6-12 months
  • add $20 per month if agreement term is less than 6 months

Reserve a position

• SMS

• E-mail

• Directly

• Phone

Complete Agreement form detailing

• Outlines service plan

• Start – Finish dates

• Amount and means of payment

• Understanding of conditions

• Unable to fulfil agreement
• Conditions for KB holidays

Confirm position by paying first month in advance

Start your program!

how can I pay?

Payments can be made by cash, cheque, credit card, Direct Debit or electronically by EFT.

My preferred option is Direct Debit, paid on the 1st of the month, one month in advance.

can I change my service plan?

Yes, you can change service plans, but some conditions apply.

Firstly, there needs to be a position open in the service plan you want to change to.

• That's easy to check, just have a look at what places are still available?

Secondly, you need to provide formal written notice of at least 7 days prior to the end of the current unit of your existing service plan.

• use form entitled "changing services"

        or

• e-mail, SMS these details

Thirdly you will need to receive confirmation from Kym of your formal written notice

• This will be sent by e-mail and will contain
  
  • confirmation of the changes
  • start date of your new service plan
  • details of a bridging fee due which reflects the changes for the upcoming month and replaces the monthly fee for that month
  • details your new arrangements, including your new monthly fee

Finally, you need to complete the current unit of your existing service plan.

• Service plans are arranged into units, depending on their composition

• For full service, the unit corresponds to the billing period, and is considered to be of one month's duration (4.33 weeks)

• For block services, this is done by adding together the two numbers that represent the service (personal direction and the time working individually following the program)
  • eg 2-4 service would have a unit of 6 weeks, (2+4)

• For sessional services, ( excepting "1 every 5 weeks" ) the unit corresponds to the billing period, and is considered to be of one month's duration (4.33 weeks)
  
  • For "1 every 5 weeks" the unit is 5 weeks

• The start of each unit is designated by the start of time under personal direction with Kym
• The finish of the unit is the date calculated by adding the unit length to the start of the unit.

can I suspend my service plan?

No.

You should carefully choose the length of your agreement before committing to it, taking into consideration any vacations or travel you have planned.

what if I can't complete my agreement?

Should you be unable to complete the agreement you will need to give written notice and receive confirmation of that notice.

• You will need to pay for any unit you have commenced.

• You will be due to pay a cancellation fee (within 7 days of confirmation)

• The cancellation fee represents the difference between what you have paid and what you should have paid for the term you've completed

• eg A yearly agreement is terminated after 4 months. You have therefore completed a 4 month agreement (cost $20 per month more than yearly agreement), so you would be due to pay $80, (4 X $20) as a cancellation.

• eg A six month agreement is terminated after 2 months. You have therefore completed a 2 month agreement (cost $10 per month more than the 6 month agreement), so you would be due to pay $20, (2 X $10) as a cancellation.

• The fees outlined above will be due and payable within 7 days of the confirmation of your written notice.

do I have to buy a heart rate monitor?

No.

In our personal direction sessions together you will have a monitor provided should we need one.

can I change my appointment on the day?

Yes.

Sometimes it's necessary to re-schedule an appointment for a personal direction session.

Often you have other priorities that take precedent. We all run late at some stage. Often it's due to circumstances beyond our control.

The more notice you allow Kym, the more options you have. Please call as SMS often take some time to arrive (can be up to hours later).

The onus is on you to keep Kym informed as you may be able to complete or re-schedule your personal direction appointment. There are some conditions as outlined below:

Should you call any time up to your scheduled appointment time you will be permitted to reschedule your appointment to another time in the same session*.

• If you are more than 5 minutes late to your rescheduled time it is understood that you have forfeited the session. Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session for that day.

Should you call any time up to your scheduled appointment time you may be permitted to reschedule your appointment to another session on that day provided no more than 5 other people have already scheduled an appointment within the new session.

Should you call any time up to 15 minutes past your scheduled appointment time you will be permitted to reschedule your appointment to another time in the same session*.

• If you are more than 5 minutes late to your rescheduled time it is understood that you have forfeited the session. Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session that day.

Should you call more than 15 minutes after the start of your scheduled appointment it is understood that you have forfeited the session.

• Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session that day.

Should you be more than 15 minutes late (without notice) to your scheduled appointment it is understood that you have forfeited the session.

• Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session that day.

* subject to personal direction sessions - conditions.

can I come at different times?

yes

can I combine service plans?

Yes, you can combine units from up to 5 service plans to make a unique service plan that fits your requirements perfectly.

Lets look at an example.

You've decided to commit to 6 months (26 weeks).

You'd like to start with a lot of personal direction, but feel you'd like to try a little less after a month.

Just to make sure you're completely on the right track, you'd like some more intense personal direction for another month or so before trying to complete  your agreement with some sparse sessional work.

So you choose:

1. full service for a month (counts as 4.33 weeks)
2. 1:3 for two units (8 weeks)
3. 1:1 for two months (counts as 8.67 weeks)
4. 1 session every 5 weeks for the remainder of the agreement = 5 weeks (26 - 4.33 - 8 - 8.67 weeks)

Costing is unique for each combination and can be provided by e-mail

Some conditions apply.

Firstly, there needs to be positions available in the service plans you want to use.

• That's easy to check, just have a look at what places are still available?

Secondly, you need to choose full units in the service plans you wish to use.

• Service plans are arranged into units, depending on their composition

• For full service, the unit corresponds to the billing period, and is considered to be of one month's duration (4.33 weeks)

• For block services, this is done by adding together the two numbers that represent the service (personal direction and the time working individually following the program)
  • eg 2-4 service would have a unit of 6 weeks, (2+4)

• For sessional services, ( excepting "1 every 5 weeks" ) the unit corresponds to the billing period, and is considered to be of one month's duration (4.33 weeks)
  
  • For "1 every 5 weeks" the unit is 5 weeks

• The start of each unit is designated by the start of time under personal direction with Kym
• The finish of the unit is the date calculated by adding the unit length to the start of the unit

Finally, once you've decided upon your unique service plan you will be unable to alter it during the period of the agreement.

what days can I have personal direction?

personal direction is available Monday, Wednesday and Friday

See session availabilty for times

what happens on public holidays?

All Public Holidays are recognised and as such Kym will be unavailable for personal direction sessions. However, as your program is prepared and available for you to use any time, you can follow it should you desire.

when can I workout?

Because your program is pre-planned and scheduled it's portable, allowing you the flexibility to work whenever you'd like.

Personal direction sessions however, are only conducted at Hunts Fitness Centre on Monday, Wednesday and Friday at these times.

where can I workout?

Because your program is pre-planned and scheduled it's portable, allowing you the flexibility to work when ever and where-ever you'd like.

Personal direction sessions are only conducted at Hunts Fitness Centre.

You can complete your program at any gym you like. It may take a little more time to get your program just right if you train at another gym.

 

do you only work from Hunts?

Personal direction sessions are only conducted at Hunts Fitness Centre, on Mondays, Wednesdays and Fridays at the these times.

Because your program is pre-planned and scheduled it's portable, allowing you the flexibility to work whenever and where ever you'd like.

If you want to work from another gym, you'd need to do your personal direction sessions with casual use of the facilities at Hunts.

 

how to calculate the cancellation fee

The cancellation fee represents the difference between what you have paid and what you should have paid for the term you've completed

To calculate your cancellation fee, refer to the monthly pricing schedule.

    1. Evaluate how much of your agreement you have
        completed

    2. Determine what category this places you in: 

• less than 6 months
• 6-12 months
• 12 months or more

    3. Determine the difference in price between your
        completed agreement and your agreed term as
        oulined in the lower part of the monthly pricing
        schedule*

    4. Multiply the term length as calculated above (item 2) by
        the price difference (item 3) to arrive at the cancellation
        fee.

This represents the difference between what you have paid and what you should have paid for the term you've completed.

This amount and any other outstanding amounts are due within 7 days of confirmation of your written notice.

*where there is no difference in item 3, a flat $30 cancellation fee is applied

I'm running late for a personal direction session

We all run late at some stage. Often it's due to circumstances beyond our control.

The more notice you allow Kym, the more options you have. Please call as SMS often take some time to arrive (can be up to hours later).

The onus is on you to keep Kym informed as you may be able to complete or re-schedule your personal direction appointment. There are some conditions as outlined below:

Should you call any time up to your scheduled appointment time you will be permitted to reschedule your appointment to another time in the same session*.

• If you are more than 5 minutes late to your rescheduled time it is understood that you have forfeited the session. Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session for that day.

Should you call any time up to your scheduled appointment time you may be permitted to reschedule your appointment to another session on that day provided no more than 5 other people have already scheduled an appointment within the new session.

Should you call any time up to 15 minutes past your scheduled appointment time you will be permitted to reschedule your appointment to another time in the same session*.

• If you are more than 5 minutes late to your rescheduled time it is understood that you have forfeited the session. Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session that day.

Should you call more than 15 minutes after the start of your scheduled appointment it is understood that you have forfeited the session.

• Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session that day.

Should you be more than 15 minutes late (without notice) to your scheduled appointment it is understood that you have forfeited the session.

• Your program will be available for you to follow, but you will not be entitled to start or reschedule your personal direction session that day.

* subject to personal direction sessions - conditions.

personal direction sessions - conditions

Only clients who are financial will be provided with personal direction (training)

• current clients who are non-financial will be provided with their program only until they have made their monthly payment
• any credit card, cash or cheque payments to be made on the day are to be completed prior to commencing any personal direction session

Personal direction sessions are limited to the time allocated to the session in which the appointment is made. e.g. A personal direction session in the early morning session is limited to between 9.30am-11.00am.

• Where the personal direction exceeds the time allocated for a session, either encroaching into a different session, into a scheduled break or past 8.00pm your program will be made available for you to follow, but the personal direction component will cease.

• Should you wish to start your session before your scheduled appointment time, your program will be made available for you to follow, but the personal direction component will not commence until scheduled or until the session in which it is made has commenced, whichever is the earlier.

Personal direction sessions are under normal circumstances limited to 5 participants

If you are running late or need to re-schedule your session on the day, conditions apply.

rebates

In the case of Kym being absent due to sickness, "Full Service" clients have a special condition.

Since "make-up sessions" are not possible, clients on Full Services are entitled to rebates based on the following schedules :

                  

The figures are based on the current differences between full service and preparation of program only rates.

The rebated amount should be deducted from the subsequent month's fees.